Dave Cherrie is passionate about using data to improve employee engagement in the workplace. We talked to Dave, founder of Arcade, to hear about his startup story, and why employee engagement is so critical to running a successful business. How did the idea for Arcade come about? Two and a half years ago, I was selling…
Working remotely in a virtual team can bring people together across continents and timezones in a meaningful way. But how easy is it to really make it work? Right now, WNDYR is a team of 25 people based throughout Europe, South Africa and the USA. While working with a variety of different communication and workflow tools, such as Go To…
Since our last post on the Dallas Startup Scene, we’ve been growing our network in DFW by initiating a popular monthly event. Interested in finding out more about it? Thought so! But before we share how we’ve been successfully expanding our network in the city, let’s recap on some of the characteristics of the Dallas Startup Scene, which…
As the Customer Success industry continues to evolve, many organisations use Customer Health Score (CHS) to gauge their success, but is it sufficient? In this post, we’ll continue to expand on some of the discussions that our CEO Claire Burge has been having with Customer Success industry leaders after giving a talk called “Chaos is the…
The Customer Success industry has grown and evolved to the point where now, it’s no longer seen as an add-on but an integral part of running a successful business. Most importantly, developments in AI and other technologies show that in fact, our current understanding of Customer Success continues to shift, as algorithms and machine learning…