As the Customer Success industry continues to evolve, many organisations use Customer Health Score (CHS) to gauge their success, but is it sufficient? In this post, we’ll continue to expand on some of the discussions that our CEO Claire Burge has been having with Customer Success industry leaders after giving a talk called “Chaos is the…
The Customer Success industry has grown and evolved to the point where now, it’s no longer seen as an add-on but an integral part of running a successful business. Most importantly, developments in AI and other technologies show that in fact, our current understanding of Customer Success continues to shift, as algorithms and machine learning…
It’s no secret that the USA is a great place to be if you’re launching a startup, but why did we choose the Dallas startup scene? Silicon Valley and the Bay Area might be seen as ideal places to launch a startup, but what about all of the other cities across the country? For everyone who…
We know the future of Customer Success is about being customer centric, but what does that mean? We’ve been saying it for a while: Customer Success is about focusing on the human element. But what does that really look or feel like? It’s about making the customer the focus of what you do, no matter what part…
Customer Experience is the new Customer Success, or is it? As one of our partners, Totango’s approach to Customer Success aligns with our core message: that to adapt to the changing world of work, we need to focus on what makes us human i.e. developing and using creative and critical thinking skills to offer value…
