Visual thinking is a brilliant method that gives us a new way of reading and understanding, learning and absorbing, planning and creating the future.
AI is powerful, but it needs people to keep using it to become meaningful. Machines need to learn from us, but do we know how to teach them?
Out of the many things that language allows us to do, it’s the pondering, musing and curiosity of asking a question that we should celebrate most.
There's a lot riding on empathy - leadership, customer trust and loyalty, successful collaborative teamwork... essentially, profits. This isn't some...
The platforms that connect us are very good at amplifying voice but aren’t very good at allowing us to practice our active listening skills.
We have to change our relationship with technology. It’s not just what it can do for us, but what it can do to us. This is an ethics discussion.
Claire Burge discusses our thinking framework, a model for thoroughness in thinking and how it affects the product solutions we deliver.
In business, adapting to change should be embraced. But it's not just about adopting new tech, but new perspectives, attitudes and leadership skills...
To expand on our perspective on Customer Success after the Totango CS Summit, we spoke to Peter Armaly, the Principal Transformation Advisor at...