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ENABLING A GLOBAL TEAM TO BRING THEIR WORK INTO THE 21ST CENTURY

ABOUT MERCK

Today we’re talking with Tarunjot, the senior in-house consultant for Merck Inhouse Consulting, who led the Adobe Workfront implementation for his team.

Merck is a German multinational pharmaceutical and chemical sciences company with thousands of employees worldwide. Our training concentrated on streamlining operations across the United States, Germany and Singapore.

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THE START

The Merck IC team relied on Excel, Sharepoint, Microsoft Access, and emails to manage their cross-charging. The result? Teams lacked transparency, struggled with communication, suffered from unproductive meetings, and endured painful manual input of data.

WNDYR was tasked to deliver a more automated process, while Adobe Workfront’s ease of use was a primary reason the platform was selected. The Merck IC team wanted to be empowered to manage their own system without relying on external support.

What's Needed

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Streamline projects across 3 geographies

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Move from manual work to a cross charging process

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To manage resources for consultants and graduates

HOW WE ENABLED MERCK TO REACH THEIR GOALS

  • Our WNDYR Deployment Consultant built trust with the team by exhibiting a deep understanding of the use case.
  • Our WNDYR Deployment Consultant built confidence and empowered the team to own their instance and enable them to maintain it.
  • Lastly, we tested, verified, and advised on alternative solutions for the team’s more complex processes during implementation.

WHAT WE DELIVERED

  • Cross-charging runs far more smoothly and with greater efficiency
  • Improved resource management
  • Workfront instance with successful user adoption and usage metrics
  • A highly satisfied and empowered team with a very positive outlook on Adobe Workfront

THE RESULTS

Two months after the implementation, Tarunjot says that Merck IC team are thrilled with the work WNDYR has done. So much so that other departments inside the organization are seriously considering adding Workfront to their arsenal of tools.

Even more impressively, directors are already giving great feedback and mentioning that Workfront is making their work lives much smoother.

The training done by WNDYR has delivered a confident and self-reliant team who been able to make some modifications they wanted (like tweaking reports) very quickly on their own.

About WNDYR

Our global team provides the ultimate service solution to effectively onboard teams into Adobe Workfront. We bring our deep expertise to assist clients in optimizing their workflows and partnering with them on a further journey of development inside their organizations.

Get in touch with us to find out how we can take your teams to the next level today:

Alex

Alex Colonel

Adobe Workfront Practice Lead
alexandra@wndyr.com
Chris

Chris Yahnke

Partner Sales Manager
chris@wndyr.com

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