WHITE PAPERS & EBOOKS

 

Dig in to our collection of expert white papers and Ebooks. We're constantly growing our research and resources around work management and the future of work.

THE EVOLUTION OF CUSTOMER SUCCESS

Our white paper explores the journeys of leading CS organisations while sharing the impact that CS activities have had on their businesses.
 
We also examines the results of a “Customer First” approach while offering everyone, from startup to enterprise, a structured approach to start small and evolve their efforts into a sophisticated CS approach.

ABUNDANT JOURNEYS AND FRACTURED FUTURES

We live in a world filled to the brim with choice - while this has delivered personalised products and services, the ever constant introduction of new technologies, shifting demands and changing expectations has left the world of customer experience in a bit of a mess. One thing is certain, the future is fractured.
 
Our paper proposes a new framework for reimagining the future of customer experience by discussing four key areas that arise when brands, customers and technology meet